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You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order.Which record type should you use?
A. time entries
B. service tasks
D. service activities
You manage a group of home improvement contractors. The contractors provide many types of services of homeowners including repairs and new construction. You need to create charts that organize the services by categories and ensure that the charts can be viewed in dashboards.Which feature should you implement?
A. Time Groups
B. Work Order Types
C. Work Order Sub-Statuses
D. Incident Types
Service technicians perform groups of related activities. You need to provide a total estimated duration for the group of activities so that they can be scheduled as one assignment.Which set of entities should you use?
A. case and activities
B. case and service tasks
C. work order and activities
D. work order and service tasks
A new service agreement automatically generates 12 monthly work orders for a new customer.What are two possible status values for the work orders? Each correct answer presents a complete solution.
Which three pieces of information are available on a Product Inventory record? Each correct answer presents part of the solution.
A. Quantity Allocated
B. Reorder Point
C. Quantity Sold
D. Quantity on Order
E. Inventory Status
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